Engagement Manager job description
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What does a Engagement Manager do?
The Engagement Manager plays a critical role in driving customer satisfaction and business growth by managing and nurturing client relationships. This position is essential for ensuring successful project delivery and maximizing the value of services provided to clients.
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What are the Key Responsibilities of Engagement Manager
- Develop and maintain strong client relationships to understand their needs.
- Oversee project delivery, ensuring timelines and budgets are met.
- Collaborate with cross-functional teams to align on project goals.
- Identify opportunities for upselling and cross-selling to existing clients.
- Facilitate communication between clients and internal teams.
- Prepare and present reports on project progress to stakeholders.
- Resolve client issues promptly and effectively.
What are the Skills and Requirements for a Engagement Manager?
- Strong interpersonal and communication skills.
- Proven experience in project management and client relations.
- Ability to understand client needs and develop tailored solutions.
- Excellent organizational and multitasking abilities.
- High level of proficiency in customer relationship management (CRM) tools.
What are the KPIs to track for Engagement Manager?
The Engagement Manager's performance is assessed by tracking client retention rates, successful project completions, and the overall growth of client accounts.
Client Retention
Maintain or improve client retention rates.
Project Delivery
Complete projects on time and within budget.
Account Growth
Achieve upsell and cross-sell targets with existing clients.
Reports to
Director of Client Services
Collaborates with
Sales Team, Project Managers, Client Support Teams
Leads
Project Coordinators
Are any specific tools or software required for the Engagement Manager role?
- Salesforce
- Asana
- Trello
- Microsoft Teams
What is the qualification of Engagement Manager?
Bachelor's degree in Business, Marketing, or a related field, with 3-5 years of experience in client engagement or account management roles.
