Detailer job description
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What does a Detailer do?
The Detailer plays a critical role in maintaining the appearance and cleanliness of vehicles, contributing to overall customer satisfaction. This position ensures each vehicle is meticulously cleaned and polished, meeting high standards of quality and enhancing customer experience.
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What are the Key Responsibilities of Detailer
- Clean vehicle interiors and exteriors following specific instructions.
- Inspect finished products to ensure quality standards are met.
- Apply protective finishes to the exteriors of vehicles.
- Polish wheels and chrome to shine.
- Vacuum and shampoo upholstery and carpets.
- Perform basic maintenance checks and record observations.
- Handle cleaning supplies and equipment properly and safely.
- Keep inventory of cleaning supplies and report low stock.
What are the Skills and Requirements for a Detailer?
- Attention to detail and thoroughness in work.
- Familiarity with various cleaning tools and products.
- Good hand-eye coordination and physical stamina.
- Ability to follow instructions and work efficiently.
- Customer service skills for interacting with clients.
What are the KPIs to track for Detailer?
The Detailer's performance is measured by the quality and consistency of completed vehicle details, client satisfaction rates, turnaround time for service, and maintenance of detailer's equipment and workspace.
Quality Consistency
High standard of cleanliness and finish on each vehicle.
Client Satisfaction
Positive client feedback and repeat business.
Efficiency
Timely completion of detailing tasks while maintaining quality.
Reports to
Detailing Manager
Collaborates with
Service Department, Sales Team
Leads
N/A
Are any specific tools or software required for the Detailer role?
- Pressure Washer
- Polishers
- vacuum cleaners
- Cleaning solutions
What is the qualification of Detailer?
High school diploma or equivalent; previous experience in vehicle detailing preferred but not required.
