PC Support Technician job description
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What does a PC Support Technician do?
The PC Support Technician is crucial in maintaining and ensuring the smooth operation of computer systems and networks in support of company productivity. By troubleshooting hardware and software issues, this role significantly contributes to minimizing downtime and optimizing user experience.
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What are the Key Responsibilities of PC Support Technician
- Diagnose and troubleshoot hardware and software issues on desktops and laptops.
- Install and configure software applications and updates.
- Perform routine maintenance to improve system performance.
- Assist users with technical challenges and inquiries.
- Set up and deploy new computer equipment.
- Maintain accurate records of technical issues and resolutions.
- Collaborate with IT team to improve infrastructure efficiency.
- Provide support for network and connectivity issues.
What are the Skills and Requirements for a PC Support Technician?
- Strong problem-solving and analytical skills.
- Proficient in Windows and Mac OS environments.
- Excellent communication and customer service abilities.
- Basic understanding of networking concepts.
- Ability to install, configure, and troubleshoot hardware and software.
What are the KPIs to track for PC Support Technician?
Performance of the PC Support Technician is determined by the speed and accuracy of issue resolution, user satisfaction scores, and successful maintenance of system integrity and uptime.
Issue Resolution Speed
Timely resolution of hardware and software issues.
User Satisfaction
High user satisfaction scores in technical support services.
System Uptime
Ensure systems are operational with minimal downtime.
Reports to
IT Manager
Collaborates with
IT Support Specialists
Leads
N/A
Are any specific tools or software required for the PC Support Technician role?
- Remote Desktop Tools
- Ticketing Systems (e.g., Zendesk, ServiceNow)
- Diagnostic Software
What is the qualification of PC Support Technician?
Associate's degree in Information Technology or relevant field; 1-3 years experience in technical support roles.
