Bus Attendant job description
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What does a Bus Attendant do?
The Bus Attendant ensures the safety and well-being of passengers during transit, providing assistance and maintaining order throughout the journey. This role is pivotal in delivering a comfortable travel experience by supporting drivers and attending to passenger needs.
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What are the Key Responsibilities of Bus Attendant
- Assist passengers in boarding and exiting the bus safely.
- Supervise student behavior during transport and report any incidents.
- Ensure all passengers adhere to safety guidelines and use seatbelts if available.
- Provide support in case of emergencies, and lead passenger evacuations if necessary.
- Assist the bus driver with communication regarding delays or route changes.
- Conduct regular checks to ensure cleanliness and safety of the bus.
- Help passengers with special needs and ensure their comfort and safety during transit.
What are the Skills and Requirements for a Bus Attendant?
- Excellent interpersonal and communication skills.
- Ability to manage and de-escalate conflicts effectively.
- Strong attention to detail and safety awareness.
- Basic problem-solving skills in emergency situations.
- Patience and a friendly demeanor towards passengers of all ages.
What are the KPIs to track for Bus Attendant?
Performance is assessed through passenger satisfaction, adherence to safety protocols, and effective incident management, ensuring a safe and orderly transport environment.
Passenger Satisfaction
Maintain high levels of passenger contentment and comfort.
Safety Compliance
Ensure adherence to safety protocols and procedures.
Incident Management
Effective handling and reporting of incidents on the bus.
Reports to
Transportation Coordinator
Collaborates with
Bus Drivers, School Administrators
Leads
None
Are any specific tools or software required for the Bus Attendant role?
- Two-way radio
- Emergency equipment (first aid kit, fire extinguisher)
What is the qualification of Bus Attendant?
High school diploma or equivalent; previous experience in a supervisory or customer service role is preferred.
