Casino Dealer job description
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What does a Casino Dealer do?
The Casino Dealer is responsible for managing the operations at the gaming tables, ensuring compliance with game rules and casino regulations, and providing excellent customer service to players. This role contributes to a thrilling and engaging casino environment.
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What are the Key Responsibilities of Casino Dealer
- Deal cards and manage table games according to casino rules.
- Ensure game integrity and compliance with regulations.
- Exchange money for chips and compute payouts.
- Provide professional and courteous interaction with players.
- Monitor and report any suspicious activity.
- Assist in resolving player issues or concerns.
- Keep track of game movements and player actions.
- Maintain a clean and organized gaming area.
- Work flexible hours, including nights, weekends, and holidays.
What are the Skills and Requirements for a Casino Dealer?
- Strong understanding of casino games and rules.
- Excellent mathematical skills for calculating payouts.
- Effective communication and customer service skills.
- Attention to detail and ability to spot irregularities.
What are the KPIs to track for Casino Dealer?
The Casino Dealer's performance is evaluated through customer satisfaction, adherence to game rules and procedures, accuracy in handling chips and payments, and the ability to maintain a professional and engaging atmosphere.
Customer Satisfaction
Maintain high levels of customer approval and interaction.
Game Integrity
Strict adherence to game rules and accurate execution of game procedures.
Financial Accuracy
Accuracy in handling chips, bets, and payouts without discrepancies.
Reports to
Gaming Supervisor
Collaborates with
Security Staff, Gaming Surveillance
Leads
None - Individual Contributor Role
Are any specific tools or software required for the Casino Dealer role?
- Card Shufflers
- Chip Counting Machines
- Table Security Cameras
What is the qualification of Casino Dealer?
High school diploma or equivalent; Prior experience in a customer service role, preferably within a casino environment.
