Pharmacy Manager job description
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What does a Pharmacy Manager do?
The Pharmacy Manager oversees the daily operations of the pharmacy, ensuring the safe and effective delivery of pharmaceutical services. This role is vital in achieving business targets by managing staff, optimizing customer service, and ensuring compliance with health regulations.
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What are the Key Responsibilities of Pharmacy Manager
- Manage pharmacy operations and ensure compliance with laws and regulations.
- Supervise and train pharmacy staff to ensure efficient service.
- Oversee procurement and inventory management to prevent shortages.
- Provide customer consultation regarding prescriptions and health matters.
- Develop and implement business plans to enhance pharmacy performance.
- Ensure pharmacy adherence to safety and quality standards.
- Collaborate with healthcare providers to optimize patient care.
- Analyze financial reports to assess profitability and make improvements.
What are the Skills and Requirements for a Pharmacy Manager?
- Strong leadership and people management skills.
- Excellent communication and customer service abilities.
- Proficient in pharmacy-related software systems.
- Strong understanding of pharmaceutical regulations and processes.
- Strategic thinking and problem-solving skills.
- Ability to manage budgets and financial reports.
What are the KPIs to track for Pharmacy Manager?
The performance of the Pharmacy Manager is indicated by increased operational efficiency, customer satisfaction, staff productivity, and adherence to regulatory standards, with a significant focus on maintaining profitability and reducing errors in medication dispensing.
Customer Satisfaction
Maintain high levels of customer service and satisfaction.
Operational Efficiency
Optimizing workflow to reduce wait times and enhance productivity.
Regulatory Compliance
Ensure zero violations of health and safety regulations.
Reports to
Regional Pharmacy Director
Collaborates with
Healthcare Providers, Store Managers
Leads
Pharmacists, Pharmacy Technicians
Are any specific tools or software required for the Pharmacy Manager role?
- Pharmacy management software
- Inventory management systems
- POS systems
What is the qualification of Pharmacy Manager?
Bachelor's degree in Pharmacy or Pharmaceutical Sciences, PharmD preferred; a valid pharmacist license with 3-5 years of managerial experience in a pharmacy setting.
