Cafe Manager job description
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What does a Cafe Manager do?
The Cafe Manager is responsible for the overall operation of the cafe, including staff management, customer service, and financial performance. This role is crucial in ensuring a delightful dining experience while achieving revenue and profitability goals.
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What are the Key Responsibilities of Cafe Manager
- Oversee daily operations of the cafe, ensuring efficiency and high service standards.
- Manage staff, including hiring, training, scheduling, and performance evaluation.
- Ensure excellent customer service and address customer inquiries and feedback.
- Maintain inventory and order supplies as needed to meet demand.
- Monitor financial performance, including budgeting, forecasting, and controlling costs.
- Implement safety and sanitation policies to ensure compliance with health regulations.
- Develop promotional strategies to attract new customers and retain existing ones.
- Drive continuous improvement efforts to enhance operational efficiency.
What are the Skills and Requirements for a Cafe Manager?
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Customer service-oriented mindset and problem-solving abilities.
- Proficient in financial management and budgeting.
- Ability to multitask and manage time efficiently.
- Familiarity with food service health and safety regulations.
What are the KPIs to track for Cafe Manager?
The Cafe Manager's effectiveness is measured by operational efficiency, customer satisfaction scores, revenue targets, and successful implementation of efficiency improvements.
Customer Satisfaction
Maintain high customer satisfaction scores through service quality.
Revenue Growth
Achieve revenue growth targets and control operational costs.
Operational Efficiency
Implement improvements that boost efficiency and reduce waste.
Reports to
Operations Manager
Collaborates with
Chefs, Supply Chain Team
Leads
Cafe Staff
Are any specific tools or software required for the Cafe Manager role?
- Point of Sale Systems
- Inventory Management Software
- Microsoft Office
What is the qualification of Cafe Manager?
Bachelor's degree in Hospitality Management, Business, or related field, with 3-5 years of experience in a supervisory role in the food service industry.
