Cabin Steward job description
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What does a Cabin Steward do?
The Cabin Steward plays a vital role in maintaining the cleanliness and comfort of guest accommodations on a cruise ship or hotel. This position ensures a welcoming environment that enhances guest satisfaction and complements the establishment's service reputation.
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What are the Key Responsibilities of Cabin Steward
- Clean and prepare guest cabins daily, including making beds and changing linens.
- Inspect and maintain cleanliness of public areas on the assigned deck.
- Replenish cabin supplies such as towels, toiletries, and beverages.
- Report maintenance issues or damage to the supervisor promptly.
- Assist with luggage handling and guest requests as needed.
- Ensure a high standard of hygiene and sanitation throughout the service area.
- Follow protocols for health and safety compliance.
What are the Skills and Requirements for a Cabin Steward?
- Excellent organizational and time management skills.
- Attention to detail and a strong commitment to cleanliness.
- Ability to work independently and as part of a team.
- Good communication skills, particularly in customer service interactions.
What are the KPIs to track for Cabin Steward?
Cabin Stewards are evaluated on their ability to maintain cleanliness standards, promptly fulfill guest requests, and contribute to guest satisfaction scores.
Cleanliness Standards
Consistently maintain high cleanliness ratings in guest surveys.
Guest Satisfaction
Positive feedback from guests regarding room service and assistance.
Efficiency
Timely and efficient completion of cleaning assignments without sacrificing quality.
Reports to
Housekeeping Supervisor
Collaborates with
Other Housekeeping Staff, Maintenance Personnel
Leads
Does not lead any teams
Are any specific tools or software required for the Cabin Steward role?
- Cleaning supplies and equipment
- Linen and laundry services
- Room service tracking software
What is the qualification of Cabin Steward?
Previous experience in housekeeping or a similar role preferred; training provided on the job.
