Waiter/Waitress job description
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What does a Waiter/Waitress do?
The Waiter/Waitress is essential in delivering exceptional dining experiences by providing attentive service and ensuring customer satisfaction. This role contributes to the restaurant's success by efficiently managing tables, taking orders, and maintaining a welcoming atmosphere.
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What are the Key Responsibilities of Waiter/Waitress
- Greet customers promptly and courteously upon arrival.
- Present menus and provide detailed information when asked about menu items.
- Take accurate food and drink orders using a POS system.
- Serve food and beverages to guests in a timely manner.
- Check on customers regularly to ensure they are enjoying their meals.
- Handle complaints or concerns with professionalism and escalate as necessary.
- Prepare tables by setting up linens, silverware, and glasses before service begins.
What are the Skills and Requirements for a Waiter/Waitress?
- Excellent communication skills for interacting with guests effectively.
- Strong attention to detail for order accuracy and table settings.
- Ability to work efficiently under pressure during busy periods.
- Teamwork skills for collaborating with kitchen staff.
What are the KPIs to track for Waiter/Waitress?
The performance of the Waiter/Waitress is evaluated based on customer satisfaction scores, efficiency in order delivery times, upselling success rates, and adherence to service standards during shifts without errors or complaints from patrons.
Customer Satisfaction
Achieve high ratings on guest feedback surveys.
Order Accuracy
Maintain low error rates in order processing.
Upselling Success
Increase average check size through effective upselling techniques.
Reports to
Restaurant Manager
Collaborates with
Kitchen Staff, Host/Hostess Team
Leads
Are any specific tools or software required for the Waiter/Waitress role?
- Point of Sale (POS) System
What is the qualification of Waiter/Waitress?
High school diploma or equivalent; previous experience as a waiter/waitress preferred but not required. Excellent interpersonal skills are essential.
