Bell Attendant job description
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What does a Bell Attendant do?
The Bell Attendant is responsible for providing exceptional guest service by assisting with luggage, valet services, and other guest needs. This role is crucial in ensuring a seamless and welcoming experience for guests from their arrival to departure.
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What are the Key Responsibilities of Bell Attendant
- Assist guests with luggage during check-in and check-out.
- Provide information about hotel facilities and local attractions.
- Handle guest requests and inquiries promptly and efficiently.
- Coordinate with the front desk and housekeeping to fulfill guest services.
- Ensure lobby and entry areas are clean and presentable.
- Maintain knowledge of hotel policies and procedures.
- Assist in parking and retrieving guest vehicles as needed.
What are the Skills and Requirements for a Bell Attendant?
- Excellent customer service and interpersonal skills.
- Strong physical stamina for luggage handling.
- Clear communication abilities.
- Problem-solving skills.
- Knowledge of local attractions and services.
What are the KPIs to track for Bell Attendant?
Performance is measured by guest satisfaction scores, prompt service delivery, and the ability to efficiently manage guest requests and lobby traffic.
Guest Satisfaction
High ratings in guest service feedback.
Response Time
Quick and efficient handling of guest requests.
Lobby Management
Maintaining a clean and organized guest area.
Reports to
Front Office Manager
Collaborates with
Front Desk, Housekeeping
Leads
None
Are any specific tools or software required for the Bell Attendant role?
- Bell carts
- Two-way radios
What is the qualification of Bell Attendant?
High school diploma or equivalent; previous hospitality experience preferred.
