NOC Engineer job description
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What does a NOC Engineer do?
The NOC (Network Operations Center) Engineer is crucial for maintaining the integrity and performance of the company's network infrastructure. This role is key to ensuring uninterrupted service by proactively monitoring networks, diagnosing issues, and implementing timely solutions.
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What are the Key Responsibilities of NOC Engineer
- Monitor network performance and provide network support.
- Detect and solve network issues to maintain performance.
- Escalate issues when necessary and execute troubleshooting procedures.
- Monitor outages, incidents, and network performance deterioration.
- Maintain accurate documentation to support network standards.
- Collaborate with IT teams to improve network processes.
- Analyze network data to identify trends and potential areas of improvement.
What are the Skills and Requirements for a NOC Engineer?
- Proficiency in network monitoring tools and protocols.
- Strong analytical and problem-solving capabilities.
- Familiarity with networking technologies, including routers and switches.
- Good communication and teamwork skills.
- Ability to manage multiple tasks and respond to network incidents promptly.
What are the KPIs to track for NOC Engineer?
The performance of a NOC Engineer is assessed based on network uptime success rates, efficient resolution of network incidents, compliance with SLAs, and prompt restoration of network functions in case of failures.
Incident Resolution
Decrease in time taken to resolve network issues.
Network Uptime
Maximization of network uptime and availability.
Documentation Accuracy
Ensuring accurate, clear and updated network documentation.
Reports to
Network Operations Manager
Collaborates with
IT Support, Network Engineers
Leads
No direct reports, collaborates across teams
Are any specific tools or software required for the NOC Engineer role?
- SolarWinds
- Nagios
- Wireshark
- Splunk
What is the qualification of NOC Engineer?
Bachelor's degree in Computer Science, IT, or a related discipline, along with 2-4 years of experience in network operations or a similar role.
