Automotive Technician job description
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What does a Automotive Technician do?
The Automotive Technician is responsible for diagnosing, repairing, and maintaining vehicles to ensure optimal performance. This role is crucial for maintaining customer satisfaction and safety by delivering high-quality auto repair services and preventive maintenance.
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What are the Key Responsibilities of Automotive Technician
- Diagnose mechanical and electrical issues in vehicles.
- Perform scheduled maintenance services, such as oil changes and tire rotations.
- Repair or replace parts, such as brakes, belts, and sensors.
- Use diagnostic tools to identify issues and determine solutions.
- Provide repair estimates and timelines to customers.
- Maintain accurate records of work performed.
- Ensure all equipment is in good working condition and complies with safety standards.
What are the Skills and Requirements for a Automotive Technician?
- Strong mechanical aptitude and problem-solving skills.
- Proficiency with automotive diagnostic tools and software.
- Ability to read and interpret technical manuals and schematics.
- Excellent attention to detail and customer service skills.
- Good communication skills for interaction with customers and team members.
What are the KPIs to track for Automotive Technician?
The Automotive Technician’s performance is assessed based on successful diagnostics and repairs, customer satisfaction ratings, adherence to repair timelines, and maintaining service quality standards.
Repair Accuracy
Successful diagnostics and repairs without return visits for the same issue.
Customer Satisfaction
High customer feedback ratings related to service quality and communication.
Efficiency
Timely completion of repairs to minimize vehicle downtime for customers.
Reports to
Service Manager
Collaborates with
Other Technicians, Service Advisors
Leads
Apprentice Technicians
Are any specific tools or software required for the Automotive Technician role?
- OBD-II Diagnostic Tools
- Multimeter
- Torque Wrench
- Automotive Software Systems
What is the qualification of Automotive Technician?
High school diploma or equivalent; ASE certification preferred; 2-3 years of experience in automotive repair.
