Hostess job description
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What does a Hostess do?
The Hostess is essential in creating a welcoming atmosphere for guests at the establishment, ensuring a smooth customer flow and managing reservations. This role is crucial for enhancing the dining experience and maintaining the establishment's reputation for hospitality.
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What are the Key Responsibilities of Hostess
- Greet guests upon arrival with a friendly demeanor.
- Manage reservations and seating assignments efficiently.
- Coordinate with servers and kitchen staff to ensure timely service.
- Maintain a clean and organized front-of-house area.
- Handle guest inquiries and manage special requests.
- Assist in training new front-of-house staff.
What are the Skills and Requirements for a Hostess?
- Excellent customer service and interpersonal skills.
- Strong organizational abilities.
- Ability to multitask in a fast-paced environment.
- Positive and professional attitude.
What are the KPIs to track for Hostess?
Key performance is evaluated through customer satisfaction, efficient seating management, minimal wait times, and positive guest feedback.
Customer Satisfaction
Maintain high levels of guest satisfaction through service.
Seating Management
Efficiently manage reservations to minimize wait times.
Guest Feedback
Consistently positive reviews and feedback from patrons.
Reports to
Front of House Manager
Collaborates with
Servers, Kitchen Staff
Leads
N/A
Are any specific tools or software required for the Hostess role?
- Reservation Software
- POS Systems
What is the qualification of Hostess?
High school diploma or equivalent; previous customer service experience preferred.
