How to Present Your Contact Information
- Full name.
- Professional email address (avoid unprofessional ones).
- Link to your portfolio, LinkedIn, or relevant online profiles (if applicable).
- Phone number with a professional voicemail.
Result-oriented Technical Service Engineer with over 5 years of experience in diagnosing and resolving technical issues for clients in the tech industry. Proven track record of reducing downtime by 25% through efficient troubleshooting and implementation of preventive maintenance strategies. Seeking to leverage strong analytical skills and technical expertise to contribute to a dynamic team at [Company].
Technical Skills:
- Hardware troubleshooting
- Network configuration
- Technical support
- Software installation
- Certifications like CompTIA A+, ITIL
Soft Skills:
- Problem-solving
- Communication
- Time management
- Customer service
- Adaptability
KPIs (Key Performance Indicators):
- First Contact Resolution Rate
- Mean Time to Repair (MTTR)
- Customer Satisfaction Score (CSAT)
OKRs (Objectives and Key Results):
- Improve customer satisfaction by 10% within 12 months through enhanced service procedures.
- Reduce MTTR by 15% to increase uptime for client systems.
- Enhance team training programs to improve first contact resolution by 20%.
List your experience in reverse chronological order. Focus on achievements, responsibilities, and quantifiable outcomes.
Right Example:
- Reduced system downtime by 30% by designing and implementing a new preventive maintenance protocol.
- Improved customer satisfaction scores by 15% through effective communication and problem-solving strategies.
- Led a team project resulting in 25% faster resolution times by streamlining the escalation process.
Wrong Example:
- Worked on customers' machines.
- Did some troubleshooting occasionally.
- Helped team with various tasks without specifics.
