How to Present Your Contact Information
- Full name.
- Professional email address (avoid unprofessional ones).
- Link to your portfolio, LinkedIn, or relevant online profiles (if applicable).
- Phone number with a professional voicemail.
Dedicated Lobby Attendant with over 3 years of experience in providing excellent customer service and maintaining high standards of cleanliness in luxury hotel environments. Proven track record of managing clients' needs with a polite and professional demeanor, while consistently maintaining a positive first impression and a welcoming atmosphere. Striving for career growth in a renowned hospitality establishment.
Technical Skills:
- Knowledge of front desk software systems
- Basic maintenance and cleaning protocols
- Proficient in multiple languages
Soft Skills:
- Excellent communication
- Strong customer service focus
- Problem-solving
- Attention to detail
- Time management
KPIs (Key Performance Indicators):
- Customer satisfaction rate
- Response time to guest inquiries
- Lobby cleanliness score
OKRs (Objectives and Key Results):
- Achieve a 95% customer satisfaction index by Q4
- Reduce response time to guest inquiries to under 5 minutes by Q2
- Maintain lobby cleanliness score above 90% through monthly assessments
List your experience in reverse chronological order. Focus on achievements, responsibilities, and quantifiable outcomes.
Right Example:
- Greeted and assisted an average of 200 guests daily, receiving positive feedback on customer service skills, which contributed to a 95% customer satisfaction rating.
- Implemented a new workflow for cleaning schedules that decreased lobby maintenance time by 20%.
- Responded to guest inquiries and complaints in under 5 minutes, improving the average response time by 15%.
Wrong Example:
- I say hello to everyone when they come into the lobby and sometimes help them.
- Cleaned the lobby and sometimes did other tasks as given.
- Tried to make the guests feel welcome.
