How to Present Your Contact Information
- Full name.
- Professional email address (avoid unprofessional ones).
- Link to your portfolio, LinkedIn, or relevant online profiles (if applicable).
- Phone number with a professional voicemail.
Dynamic and customer-oriented Starbucks Barista with over 3 years of experience in fast-paced coffee shops. Proven track record in maintaining high standards of quality and speed, and a recipient of the 'Customer Service Excellence Award.' Looking to leverage expertise in customer engagement and teamwork to contribute effectively to a vibrant Starbucks team and pursue a career in hospitality management.
Technical Skills:
- Espresso machine operation
- Point of Sale (POS) systems
- Inventory management
- Food safety certification
Soft Skills:
- Communication
- Team collaboration
- Time management
- Attention to detail
KPIs (Key Performance Indicators):
- Customer satisfaction score
- Upselling success rate
- Order accuracy percentage
OKRs (Objectives and Key Results):
- Increase monthly sales by 15% through suggestive selling and promotions
- Achieve a customer satisfaction rating of 95% or above
- Reduce order error rate to below 1% by implementing effective training
List your experience in reverse chronological order. Focus on achievements, responsibilities, and quantifiable outcomes.
Right Example:
- Delivered high-quality beverages consistently, maintaining a 98% customer satisfaction score over a year.
- Implemented a new inventory reconciliation process resulting in a 20% reduction in waste.
- Led a team of 5 during morning shifts, increasing efficiency and achieving the highest sales by 10am.
Wrong Example:
- Made coffee and served to customers.
- Managed inventory sometimes, reducing waste.
- Worked early shifts.
