How to Present Your Contact Information
- Full name.
- Professional email address (avoid unprofessional ones).
- Link to your portfolio, LinkedIn, or relevant online profiles (if applicable).
- Phone number with a professional voicemail.
Dedicated and efficient Switchboard Operator with over 3 years of experience in managing high-volume communications in fast-paced environments. Skilled in handling multiple calls with courtesy and professionalism, ensuring prompt and accurate routing. Aiming to leverage customer service and organizational abilities to enhance the communication flow at XYZ Corporation.
Technical Skills:
- Telecommunications systems
- Switchboard equipment
- Basic computer literacy
Soft Skills:
- Communication
- Multitasking
- Attention to detail
KPIs (Key Performance Indicators):
- Average call handling time
- Accuracy of call routing
- Customer satisfaction scores
OKRs (Objectives and Key Results):
- Improve average call handling time by 10% within the next quarter
- Achieve 98% accuracy in call routing by the end of the year
- Enhance customer satisfaction scores by 15% in six months
List your experience in reverse chronological order. Focus on achievements, responsibilities, and quantifiable outcomes.
Right Example:
- Managed a daily average of 300 calls, maintaining an accuracy rate of 98% in call routing.
- Assisted with over 500 customer inquiries weekly, improving customer satisfaction scores by 20% within a year.
- Trained 10 new hires on switchboard operations, reducing onboarding time by 15%.
Wrong Example:
- Handled phone calls.
- Helped customers.
- Trained new employees.
