How to Present Your Contact Information
- Full name.
- Professional email address (avoid unprofessional ones).
- Link to your portfolio, LinkedIn, or relevant online profiles (if applicable).
- Phone number with a professional voicemail.
Dedicated and customer-focused Service Crew member with over 3 years of experience in fast-paced hospitality environments. Proven ability to handle and resolve customer inquiries efficiently, enhance customer satisfaction, and support smooth restaurant operations. Seeking to leverage skills in team collaboration and customer service expertise to contribute effectively in a challenging role at a renowned establishment.
Technical Skills:
- Point of Sale (POS) systems
- Food safety certification
- Beverage preparation skills
Soft Skills:
- Communication
- Customer service
- Teamwork
- Problem-solving
- Time management
KPIs (Key Performance Indicators):
- Customer satisfaction score
- Order accuracy rate
- Average service time
OKRs (Objectives and Key Results):
- Increase customer satisfaction score by 10% within the next quarter
- Achieve an order accuracy rate of 98% monthly
- Reduce average service time by 2 minutes per interaction over the next six months
List your experience in reverse chronological order. Focus on achievements, responsibilities, and quantifiable outcomes.
Right Example:
- Resolved over 50 customer issues monthly, maintaining a 95% customer satisfaction score.
- Assisted in training 5 new team members, resulting in a 20% improvement in teamwork efficiency.
- Achieved a personal average service time of 3 minutes per customer, exceeding the team target by 1 minute.
Wrong Example:
- Helped customers when needed.
- Was part of a team.
- Worked fast when possible.
