Cable Installation Technician job description
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What does a Cable Installation Technician do?
The Cable Installation Technician is responsible for setting up and maintaining cable systems for various clients to ensure seamless connectivity and communication. This role plays a critical part in network deployment by performing installations, maintenance, and troubleshooting for optimal service delivery.
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What are the Key Responsibilities of Cable Installation Technician
- Install, maintain, and troubleshoot cable systems for commercial and residential clients.
- Perform site surveys to determine the best installation procedures.
- Set up cable boxes, internet routers, and other necessary equipment.
- Test installed cables for effective communication transfer before leaving job sites.
- Educate clients on the use and maintenance of installed equipment.
- Maintain accurate records of installations and repairs performed.
- Adhere to company and industry safety standards during installations.
- Identify and fix cable routing issues to enhance signal quality.
What are the Skills and Requirements for a Cable Installation Technician?
- Proficiency in reading technical diagrams and schematics.
- Strong problem-solving skills and attention to detail.
- Ability to work independently and manage time effectively.
- Exceptional customer service skills.
What are the KPIs to track for Cable Installation Technician?
The Cable Installation Technician's success is measured through timely and accurate installations, customer satisfaction ratings, efficient troubleshooting leading to minimized downtime, and adherence to safety standards during all operational tasks.
Installation Quality
Maintain high standards in successfully completed installations.
Customer Satisfaction
Achieve client satisfaction benchmarks in feedback.
Troubleshooting Efficiency
Resolve technical issues on the first visit where possible.
Reports to
Field Operations Manager
Collaborates with
Engineering Team, Customer Service Representatives
Leads
None
Are any specific tools or software required for the Cable Installation Technician role?
- Signal Meters
- Cable Strippers
- Crimp Tools
- Spectrum Analyzers
- Ladders
What is the qualification of Cable Installation Technician?
High school diploma or equivalent; vocational training in telecommunications preferred; 1-3 years of experience in cable installation or related field.
