Service Technician job description
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What does a Service Technician do?
The Service Technician is responsible for maintaining, diagnosing, and repairing various machinery and equipment to ensure their optimal functioning. This role is crucial in minimizing downtime and extending the lifespan of equipment, directly impacting efficiency and cost-effectiveness.
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What are the Key Responsibilities of Service Technician
- Diagnose mechanical, electrical, and technical issues in equipment.
- Perform regular maintenance and service tasks on equipment.
- Document all service activities accurately and in a timely manner.
- Collaborate with product support and engineering teams for complex troubleshooting.
- Ensure compliance with safety and operational guidelines.
- Maintain inventory of parts and equipment needed for service.
- Provide technical support to customers as required.
- Conduct system updates and repairs as needed.
- Train users or clients on equipment use when necessary.
- Read and interpret technical documentation and schematics.
What are the Skills and Requirements for a Service Technician?
- Strong mechanical and electrical troubleshooting skills.
- Proficiency with diagnostic and repair tools.
- Excellent problem-solving and analytical abilities.
- Effective communication skills for interacting with clients.
- Basic IT skills for system diagnostics.
- Ability to work independently and within a team.
What are the KPIs to track for Service Technician?
The Service Technician's performance is evaluated based on the resolution time for technical issues, customer satisfaction ratings, and the frequency and effectiveness of maintenance activities ensuring equipment uptime.
Issue Resolution
Reduce the average time taken to resolve technical problems.
Customer Satisfaction
Achieve high scores in customer feedback and satisfaction surveys.
Maintenance Efficiency
Increase efficiency of scheduled and preventive maintenance tasks.
Reports to
Operations Manager
Collaborates with
Engineering Team, Customer Support
Leads
Are any specific tools or software required for the Service Technician role?
- Multimeters
- Wrenches and Screwdrivers
- Diagnostic Software
- Repair Manuals
What is the qualification of Service Technician?
Associate's degree in Mechanical or Electrical Engineering; 2-4 years of experience in equipment maintenance or repair.
