Service Crew job description
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What does a Service Crew do?
The Service Crew is crucial in ensuring exceptional customer experiences by efficiently managing orders, preparing food items, and maintaining cleanliness within the service area. This role contributes significantly to customer satisfaction and the smooth operation of food service establishments.
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What are the Key Responsibilities of Service Crew
- Take and process customer orders accurately and promptly.
- Prepare food items according to established guidelines and customer specifications.
- Maintain cleanliness and organization of the service and dining areas.
- Assist in inventory management and stock replenishment.
- Handle customer inquiries and resolve complaints effectively.
- Ensure compliance with food safety and hygiene standards.
What are the Skills and Requirements for a Service Crew?
- Excellent customer service and communication skills.
- Ability to work well under pressure in a fast-paced environment.
- Attention to detail and high standards of cleanliness.
- Basic math skills for handling transactions.
- Strong teamwork and collaboration abilities.
What are the KPIs to track for Service Crew?
Performance as a Service Crew is measured by customer satisfaction metrics, efficiency in handling orders, adherence to safety standards, and contribution to team objectives.
Customer Satisfaction
Maintain high ratings on customer feedback surveys.
Order Accuracy
Ensure correct and timely fulfillment of customer orders.
Hygiene Compliance
Adherence to cleanliness and safety regulations.
Reports to
Shift Supervisor
Collaborates with
Kitchen Staff, Cashiers
Leads
Not Applicable
Are any specific tools or software required for the Service Crew role?
- POS System
- Food Safety Equipment
- Cleaning Supplies
What is the qualification of Service Crew?
High school diploma or equivalent; previous experience in food service or customer service is preferred.
