Business Support Specialist job description
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What does a Business Support Specialist do?
The Business Support Specialist provides essential administrative and operational assistance, ensuring seamless day-to-day functionalities and contributing to overall business effectiveness. This position supports organizational goals by improving efficiency and facilitating communication across departments.
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What are the Key Responsibilities of Business Support Specialist
- Coordinate and manage administrative tasks and projects.
- Assist in the development and implementation of business procedures.
- Provide technical support and troubleshoot operational issues.
- Maintain accurate records and databases.
- Ensure effective communication between departments and external partners.
- Prepare and distribute reports, presentations, and correspondence.
- Support team meetings and manage schedules and logistics.
- Identify and suggest areas for process improvement.
What are the Skills and Requirements for a Business Support Specialist?
- Proficient in Microsoft Office Suite and database management.
- Strong organizational and multitasking abilities.
- Excellent communication and writing skills.
- Problem-solving and analytical thinking.
- Ability to work independently and collaboratively.
- Attention to detail and accuracy.
What are the KPIs to track for Business Support Specialist?
Business Support Specialist performance is assessed through efficient task completion, contribution to process improvements, and the smooth facilitation of cross-departmental communication.
Task Efficiency
Timely and accurate completion of administrative tasks.
Process Improvement
Identification and implementation of process enhancements.
Communication Facilitation
Ensure effective communication channels remain open and functional.
Reports to
Operations Manager
Collaborates with
All Departments
Leads
None
Are any specific tools or software required for the Business Support Specialist role?
- Microsoft Office Suite
- Slack
- Trello
- Salesforce
- Google Workspace
What is the qualification of Business Support Specialist?
Associate's or Bachelor's degree in Business Administration or related field, with 2-4 years of related administrative or operational support experience.
