The Service Advisor acts as the primary liaison between customers and the service department, ensuring a seamless and satisfactory experience. This role is crucial in maintaining customer trust and loyalty by effectively managing service appointments, providing accurate estimates, and communicating vehicle needs.
- Greet customers and assess their vehicle service needs.
- Provide detailed cost estimates for repairs or maintenance services.
- Schedule appointments efficiently to optimize workshop capacity.
- Communicate with technicians to relay customer concerns accurately.
- Keep customers informed about the status of their vehicles during servicing.
- Ensure all work is completed on time and meets quality standards.
- Handle customer inquiries or complaints professionally.
- Excellent communication and interpersonal skills.
- Strong organizational abilities to manage multiple tasks simultaneously.
- Basic understanding of automotive systems and repair processes.
- Proficiency in using dealership management software.
The Service Advisor's performance is evaluated based on customer satisfaction scores, efficiency in scheduling services, accuracy of cost estimates provided, and successful resolution of any client issues or complaints within set timelines.
Customer Satisfaction
Achieve high satisfaction ratings from post-service surveys.
Service Efficiency
Optimize appointment scheduling to reduce wait times.
Estimate Accuracy
Maintain a low variance between estimated costs versus actual costs incurred.
Reports to
Service Manager
Collaborates with
Technicians, Parts Department
Leads
- Dealership Management Software (DMS)
High school diploma or equivalent; previous experience in an automotive service environment preferred.
