Room Service Server job description
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What does a Room Service Server do?
The Room Service Server is responsible for delivering exceptional in-room dining experiences to hotel guests in a timely and courteous manner. This role is vital to ensuring guest satisfaction by providing personalized service and maintaining high standards of hospitality and cleanliness.
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What are the Key Responsibilities of Room Service Server
- Deliver food and beverage orders to guest rooms efficiently.
- Set up and present orders in an attractive manner.
- Handle guest inquiries and special requests with professionalism.
- Implement knowledge of menu items and their preparation for effective guest interactions.
- Maintain cleanliness and organization of room service areas.
- Coordinate with kitchen staff to ensure timely delivery.
- Adhere to health and safety standards.
What are the Skills and Requirements for a Room Service Server?
- Excellent communication and interpersonal skills.
- Strong attention to detail and organizational skills.
- Ability to work efficiently in a fast-paced environment.
- Basic knowledge of food and beverage operations.
- Customer service-oriented mindset.
What are the KPIs to track for Room Service Server?
The performance of a Room Service Server is evaluated based on guest satisfaction scores, service delivery times, upselling success, and adherence to hospitality standards and protocols.
Guest Satisfaction
Achieve high ratings in guest service feedback.
Timeliness
Deliver orders within the set timeframe.
Upselling
Increase in additional sales through effective upselling techniques.
Reports to
Room Service Manager
Collaborates with
Kitchen Staff, Housekeeping Team
Leads
N/A
Are any specific tools or software required for the Room Service Server role?
- POS systems
- Mobile ordering devices
What is the qualification of Room Service Server?
High school diploma or equivalent; previous hospitality or food service experience preferred.
