Resort Manager job description
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What does a Resort Manager do?
The Resort Manager is responsible for overseeing the operations and profitability of the resort, ensuring exceptional guest experiences and smooth daily functions. This role is integral to maximizing revenue, maintaining high standards, and managing team productivity and satisfaction.
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What are the Key Responsibilities of Resort Manager
- Manage day-to-day operations of the resort, ensuring quality and service standards are met.
- Develop and implement strategic plans to increase revenue.
- Coordinate with department heads to streamline operations and resolve issues.
- Oversee budgeting and financial management of the resort.
- Ensure compliance with health, safety, and legal regulations.
- Lead recruitment, training, and performance management for resort staff.
- Enhance guest satisfaction through personalized experiences and innovative services.
- Monitor and respond to guest feedback and reviews.
- Maintain and improve the resort's amenities and facilities.
What are the Skills and Requirements for a Resort Manager?
- Strong leadership and team management abilities.
- Excellent organizational and multitasking skills.
- Proficient in financial management and budgeting.
- Superior customer service and communication skills.
- Ability to solve problems creatively and effectively.
What are the KPIs to track for Resort Manager?
The Resort Manager's performance is evaluated based on occupancy rates, guest satisfaction scores, financial performance, and the efficiency of resort operations, ensuring the resort meets and exceeds its strategic objectives.
Occupancy Rates
Maintain or improve year-over-year occupancy rates.
Guest Satisfaction
Achieve high guest satisfaction scores through feedback and surveys.
Revenue Management
Increase resort revenue through effective budgeting and strategic pricing.
Reports to
General Manager
Collaborates with
Department Heads, Marketing Team, Financial Analysts
Leads
Resort Staff, Department Supervisors
Are any specific tools or software required for the Resort Manager role?
- Opera PMS
- Microsoft Excel
- TripAdvisor Analytics
- Google Workspace
What is the qualification of Resort Manager?
Bachelor's degree in Hospitality Management, Business Administration, or related field; 5+ years experience in hotel or resort management, with a proven track record of leadership.
