Phone Sales Representative job description
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What does a Phone Sales Representative do?
The Phone Sales Representative plays a vital role in driving revenue growth by engaging prospective customers through phone calls. This role is essential in expanding the customer base and building strong relationships with clients to boost sales conversions.
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What are the Key Responsibilities of Phone Sales Representative
- Engage potential and existing customers through outbound calls.
- Identify customer needs and recommend suitable products or services.
- Achieve daily, weekly, and monthly sales targets.
- Maintain detailed records of customer interactions in CRM software.
- Follow up on leads from marketing campaigns.
- Resolve customer inquiries and complaints professionally.
- Provide feedback to product development and marketing teams.
What are the Skills and Requirements for a Phone Sales Representative?
- Excellent verbal communication and persuasion skills.
- Strong customer service orientation.
- Ability to handle rejection and remain resilient.
- Proficiency in CRM software, such as Salesforce.
- Ability to manage time efficiently in a fast-paced environment.
What are the KPIs to track for Phone Sales Representative?
The Phone Sales Representative's performance is evaluated based on the number of successful sales conversions, call handling metrics, customer satisfaction scores, and consistent achievement of sales targets.
Sales Conversions
Increase in the conversion rate of leads to sales.
Call Metrics
Achievement of target call volume and duration averages.
Customer Satisfaction
Improvement in customer satisfaction survey results.
Reports to
Sales Team Lead
Collaborates with
Marketing Team, Customer Service Representatives
Leads
None
Are any specific tools or software required for the Phone Sales Representative role?
- Salesforce
- VoIP systems
- Microsoft Office Suite
What is the qualification of Phone Sales Representative?
High school diploma or equivalent required; 1-2 years of experience in a sales or customer service role preferred.
