Patient Navigator job description
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What does a Patient Navigator do?
The Patient Navigator plays a critical role in assisting patients in navigating the complex healthcare system. This position is essential for improving patient experience by providing guidance, support, and resources to ensure patients receive appropriate medical care and follow-ups.
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What are the Key Responsibilities of Patient Navigator
- Guide patients through the healthcare system's processes and services.
- Coordinate care plans across multiple health providers.
- Educate patients about health management strategies and available services.
- Assist patients in resolving insurance and billing issues.
- Act as a liaison between patients and healthcare providers.
- Ensure patient confidentiality and data privacy.
- Monitor patient progress and track outcomes.
- Provide emotional support and understanding to patients.
- Facilitate communication between patients and their families.
What are the Skills and Requirements for a Patient Navigator?
- Strong understanding of healthcare systems and patient care processes.
- Excellent communication and interpersonal skills.
- Empathy and patient-focused approach.
- Problem-solving and critical thinking skills.
- Ability to work collaboratively with a diverse team of healthcare professionals.
What are the KPIs to track for Patient Navigator?
The performance of the Patient Navigator is gauged by improved patient satisfaction, successful coordination of care, reduced patient complaints, and efficient case resolution within specified timeframes.
Patient Satisfaction
Improve patient satisfaction scores through effective support.
Case Resolution
Timely and efficient resolution of patient cases.
Care Coordination
Effective coordination across healthcare services and providers.
Reports to
Director of Patient Services
Collaborates with
Healthcare Providers, Insurance Specialists
Leads
Patient Support Staff
Are any specific tools or software required for the Patient Navigator role?
- EHR (Electronic Health Record) Systems
- Insurance Portals
- Case Management Software
What is the qualification of Patient Navigator?
Bachelor's degree in Healthcare Administration, Social Work, or a related field with 2-4 years of experience in a healthcare setting.
