Parking Attendant job description
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What does a Parking Attendant do?
The Parking Attendant is responsible for efficiently and effectively managing parking facilities to enhance customer convenience and ensure smooth operations. This role significantly contributes to customer satisfaction by providing safe, orderly parking experiences and assisting patrons with parking-related inquiries.
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What are the Key Responsibilities of Parking Attendant
- Monitor parking lot activity and ensure orderly use of spaces.
- Issue parking tickets and handle cash transactions.
- Assist customers with locating available parking spots.
- Provide guidance and information regarding parking facilities.
- Conduct routine inspections to identify maintenance needs.
- Report any suspicious activity or incidents to security personnel.
- Ensure compliance with parking regulations and guidelines.
- Maintain cleanliness and organization of the parking area.
What are the Skills and Requirements for a Parking Attendant?
- Excellent customer service and interpersonal skills.
- Strong attention to detail and observation skills.
- Basic cash handling and mathematical skills.
- Ability to work independently and as part of a team.
- Good communication skills for interacting with customers.
What are the KPIs to track for Parking Attendant?
The effectiveness of a Parking Attendant is measured by ensuring customer satisfaction, minimizing parking violations, and maintaining organized and secure parking facilities.
Customer Satisfaction
High level of customer satisfaction and positive interactions.
Facility Maintenance
Maintenance of an orderly and clean parking area.
Parking Violations
Effective management to minimize parking violations.
Reports to
Parking Facility Manager
Collaborates with
Security Personnel, Maintenance Crew
Leads
N/A
Are any specific tools or software required for the Parking Attendant role?
- Parking management software
- Two-way radio
- Cash register
What is the qualification of Parking Attendant?
High school diploma or GED; prior customer service experience preferred.
