Optical Manager job description
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What does a Optical Manager do?
The Optical Manager oversees the daily operations of the optical department, ensuring the delivery of exceptional customer service and optimal business performance. This role is vital in achieving sales objectives and maintaining the quality standards of eyewear products and services.
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What are the Key Responsibilities of Optical Manager
- Manage the eyewear sales process and ensure customer satisfaction.
- Oversee staff scheduling and training within the department.
- Ensure compliance with health and safety regulations in the optical area.
- Maintain accurate inventory of optical products and supplies.
- Collaborate with vendors to source quality eyewear products.
- Implement marketing strategies to promote optical sales.
- Conduct regular performance evaluations for optical staff.
- Resolve customer complaints regarding optical services.
What are the Skills and Requirements for a Optical Manager?
- Strong knowledge of optical products and services.
- Proficient in retail management and customer service.
- Excellent organizational and leadership skills.
- Good communication and problem-solving abilities.
- Ability to manage inventory and perform sales analysis.
- Familiarity with optical dispensing software.
What are the KPIs to track for Optical Manager?
The Optical Manager's performance is assessed based on sales growth targets, customer satisfaction levels, inventory management accuracy, and the professional development of the optical staff.
Sales Performance
Increase eyewear sales revenues.
Customer Satisfaction
Improve customer feedback ratings.
Inventory Management
Maintain optimal stock levels with minimal discrepancies.
Reports to
Store Manager
Collaborates with
Sales Team, Vendors
Leads
Optical Assistants
Are any specific tools or software required for the Optical Manager role?
- Optometry software
- Retail management systems
- Point of Sale (POS) systems
What is the qualification of Optical Manager?
Associate or Bachelor's degree in Optometry or a related field, with at least 3-5 years experience in optical sales and management.
