The Hospitality Manager is responsible for ensuring exceptional guest experiences by overseeing all aspects of hotel operations. This role is vital in maintaining high service standards, optimizing operational efficiency, and driving customer satisfaction to achieve business objectives.
- Manage daily operations of the hospitality establishment.
- Ensure high-quality customer service and guest satisfaction.
- Oversee staff recruitment, training, and performance management.
- Develop and implement operational policies and procedures.
- Monitor financial performance to meet budgetary goals.
- Coordinate with marketing teams to promote services and events.
- Handle guest complaints and resolve issues promptly.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Proficient in hospitality management software like Opera or Amadeus PMS.
- Ability to handle stressful situations with professionalism.
The Hospitality Manager's success is measured by improved guest satisfaction scores, increased occupancy rates, efficient cost management, enhanced staff productivity, and successful implementation of service improvement initiatives within set timelines.
Guest Satisfaction
Increase in positive feedback from guests.
Occupancy Rates
Achievement of target occupancy levels throughout the year.
Operational Efficiency
Reduction in operational costs while maintaining quality standards.
Reports to
General Manager
Collaborates with
Marketing Team, Maintenance Staff
Leads
Front Desk Staff
- Opera PMS
- Amadeus Hospitality Software
Bachelor's degree in Hospitality Management or related field; 5+ years experience in a managerial role within the hospitality industry.
