Knowledge Manager job description
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What does a Knowledge Manager do?
The Knowledge Manager is pivotal in managing and leveraging organizational knowledge to enhance efficiency, facilitate decision-making, and foster innovation. This role ensures that valuable insights are captured, shared, and utilized across the company to support strategic objectives.
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What are the Key Responsibilities of Knowledge Manager
- Develop and implement knowledge management strategies.
- Facilitate knowledge transfer among teams and departments.
- Maintain an accessible and updated knowledge base.
- Conduct regular audits of knowledge resources to ensure relevance.
- Train staff on knowledge management practices and tools.
- Collaborate with IT to enhance knowledge management systems.
- Analyze data to identify knowledge gaps and solutions.
- Promote a culture of continuous learning and knowledge sharing.
What are the Skills and Requirements for a Knowledge Manager?
- Strong understanding of information management principles.
- Excellent communication and collaboration skills.
- Proficiency in knowledge management software.
- Analytical and strategic thinking abilities.
- Ability to drive cultural change in organizations.
What are the KPIs to track for Knowledge Manager?
The Knowledge Manager's performance is evaluated by the effectiveness of knowledge sharing initiatives, improvements in organizational learning, and the active use of knowledge repositories by employees.
Knowledge Sharing
Increase in the number of knowledge-sharing sessions or workshops conducted.
Knowledge Utilization
Growth in the usage metrics of knowledge management systems.
Learning Programs
Implementation of new organizational learning and development programs.
Reports to
Chief Information Officer
Collaborates with
IT Department, All Departments
Leads
Knowledge Management Specialists
Are any specific tools or software required for the Knowledge Manager role?
- SharePoint
- Confluence
- JIRA
- ServiceNow
What is the qualification of Knowledge Manager?
Bachelor's degree in Information Management, Business, or a related field. 3-5 years of experience in knowledge management or a related area.
