Installation Technician job description
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What does a Installation Technician do?
The Installation Technician is responsible for the setup and configuration of equipment or systems according to specified guidelines. This role is essential for ensuring that installations are completed to the highest standard, playing a crucial part in customer satisfaction and operational efficiency.
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What are the Key Responsibilities of Installation Technician
- Perform installations of systems or equipment at customer sites.
- Follow detailed instructions and schematics for assembling components.
- Conduct tests and ensure functionality and safety standards are met.
- Provide technical support and instruction to customers.
- Maintain documentation of installations and service activities.
- Troubleshoot and resolve installation issues.
- Work collaboratively with team members to improve processes.
What are the Skills and Requirements for a Installation Technician?
- Strong technical aptitude and problem-solving skills.
- Proficiency with hand and power tools.
- Ability to read and interpret installation manuals and blueprints.
- Excellent communication skills for customer interaction.
- Teamwork and collaboration.
What are the KPIs to track for Installation Technician?
The Installation Technician's performance is evaluated based on the accuracy and quality of installations, adherence to schedules, minimal rework or corrections needed, and customer feedback on technician performance.
Installation Quality
High accuracy and adherence to installation standards.
Efficiency
Timely and successful completion of installations.
Customer Satisfaction
Positive feedback from customers on installation services.
Reports to
Installation Supervisor
Collaborates with
Project Managers, Technical Support Team
Leads
N/A
Are any specific tools or software required for the Installation Technician role?
- Multimeter
- Screwdrivers
- Drills
- Ladders
- Safety Gear
- Computing devices for diagnostics
What is the qualification of Installation Technician?
High School Diploma or equivalent; vocational training in related fields preferred. Previous experience in equipment installation is recommended.
