Front Desk Manager job description
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What does a Front Desk Manager do?
The Front Desk Manager is responsible for overseeing the daily operations of the front desk, ensuring smooth guest check-in and check-out processes. This role is vital in maintaining a high level of guest satisfaction and efficiently managing front office activities.
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What are the Key Responsibilities of Front Desk Manager
- Supervise and support front desk staff in providing outstanding customer service.
- Manage reservations and room assignments efficiently.
- Handle guest inquiries, complaints, and requests professionally.
- Coordinate with housekeeping and maintenance for efficient operations.
- Ensure adherence to established hotel policies and procedures.
- Train and evaluate front desk personnel performance.
- Prepare daily reports of hotel occupancy and revenue.
- Monitor and replenish front desk supplies as needed.
What are the Skills and Requirements for a Front Desk Manager?
- Strong leadership and management abilities.
- Exceptional communication and interpersonal skills.
- Proficiency in hotel management software.
- Detail-oriented with strong organizational skills.
- Ability to handle stressful situations calmly and effectively.
What are the KPIs to track for Front Desk Manager?
The Front Desk Manager's success is measured by guest satisfaction scores, efficiency in handling reservations and check-in/out processes, and the performance and satisfaction of the front desk team.
Guest Satisfaction
Achieve or exceed target guest satisfaction scores.
Operational Efficiency
Ensure timely and accurate check-in and check-out processes.
Staff Performance
Enhance front desk team productivity and morale.
Reports to
General Manager
Collaborates with
Housekeeping, Maintenance Teams
Leads
Front Desk Associates
Are any specific tools or software required for the Front Desk Manager role?
- Hotel Property Management Systems
- Reservation Software
- Microsoft Office Suite
What is the qualification of Front Desk Manager?
Bachelor's degree in Hospitality Management or related field; 3-5 years of experience in front desk operations, including supervisory roles.
