Head Hostess job description
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What does a Head Hostess do?
The Head Hostess plays a crucial role in ensuring a smooth and welcoming experience for guests upon arrival at the restaurant. This position contributes significantly to customer satisfaction by managing the front desk operations and coordinating with the service staff to achieve seamless service delivery.
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What are the Key Responsibilities of Head Hostess
- Greet and seat guests in a timely and friendly manner.
- Oversee the reservation system to manage guest flow and table assignments.
- Coordinate with the kitchen and service staff to ensure efficient operations.
- Handle guest inquiries and resolve any complaints efficiently.
- Train and mentor junior host staff to maintain high service standards.
- Ensure the front area is clean and presentable at all times.
What are the Skills and Requirements for a Head Hostess?
- Excellent interpersonal and communication skills.
- Strong organizational and multitasking abilities.
- Proficiency in reservation management software.
- Ability to remain calm and composed during busy periods.
- Leadership skills to guide and train team members.
What are the KPIs to track for Head Hostess?
Head Hostess performance is assessed through guest satisfaction scores, efficiency in managing reservations and seating, smooth collaboration with the service and kitchen team, and ensuring minimal wait times for guests.
Guest Satisfaction
Maintain high customer service ratings from guest feedback.
Reservation Management
Efficiently handle and optimize reservation schedules.
Team Coordination
Facilitate effective communication between different service teams.
Reports to
Restaurant Manager
Collaborates with
Service Staff, Kitchen Team
Leads
Junior Host/Hostess
Are any specific tools or software required for the Head Hostess role?
- OpenTable
- Resy
- Microsoft Office Suite
What is the qualification of Head Hostess?
High school diploma or equivalent with experience in hospitality or restaurant management. Previous experience as a hostess or in a similar role is preferred.
