The Food and Beverage Manager is responsible for overseeing all operations within the food and beverage department, ensuring high-quality service, customer satisfaction, and profitability. This role is crucial in maintaining the reputation of the establishment by managing staff, inventory, and budgets effectively.
- Develop menus in collaboration with chefs to ensure variety and quality.
- Manage inventory levels to prevent shortages or overstocking.
- Ensure compliance with health regulations and safety standards.
- Train staff on service excellence and operational procedures.
- Monitor customer feedback to improve service delivery.
- Coordinate with suppliers for timely procurement of ingredients.
- Oversee budgeting processes to maximize profitability.
- Strong leadership skills with the ability to manage a diverse team.
- Excellent organizational skills for efficient operation management.
- Proficient in budgeting software like QuickBooks or SAP ERP systems.
- Exceptional communication skills for interacting with staff and customers.
The Food and Beverage Manager's performance is evaluated based on customer satisfaction scores, cost control efficiency, revenue growth from food services, adherence to health standards, and successful implementation of promotional activities that increase patronage.
Customer Satisfaction
Maintain high ratings through consistent quality service.
Cost Management
Achieve budget targets by controlling costs effectively.
Revenue Growth
Increase sales through strategic promotions
Reports to
General Manager
Collaborates with
Chefs, Suppliers
Leads
Service Staff
- QuickBooks
- SAP ERP Systems
Bachelor's degree in Hospitality Management or related field; 3-5 years experience in food service management.
