Doorman job description
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What does a Doorman do?
The Doorman is a key representative of the building or establishment, responsible for maintaining security, greeting guests, and providing assistance to residents and visitors. This role ensures a welcoming and safe environment, thereby enhancing the overall experience and reputation of the property.
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What are the Key Responsibilities of Doorman
- Greet and welcome guests and residents warmly.
- Monitor and authorize entrance and departure of visitors.
- Assist residents and guests with luggage and packages.
- Ensure the lobby and entrance area are clean and presentable.
- Handle resident and guest inquiries courteously.
- Report any suspicious activities to management or authorities.
- Coordinate with maintenance or security as needed.
What are the Skills and Requirements for a Doorman?
- Excellent communication and customer service skills.
- Alertness and attention to detail.
- Ability to handle and resolve conflicts calmly.
- Professional demeanor and appearance.
- Basic understanding of security protocols.
What are the KPIs to track for Doorman?
The Doorman's performance is evaluated through resident and guest satisfaction, efficient management of entry flow, and adherence to security procedures to ensure safety and comfort.
Customer Satisfaction
High satisfaction rates from residents and guests.
Security Protocol
Adherence to entry monitoring and security protocols.
Efficiency
Quick and effective assistance provided to all visitors.
Reports to
Building Manager
Collaborates with
Security Team, Maintenance Staff
Leads
No direct leadership responsibilities
Are any specific tools or software required for the Doorman role?
- Communication radio
- Access control systems
What is the qualification of Doorman?
High school diploma or equivalent, with experience in customer service or security-related roles preferred.
