Delivery Manager job description
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What does a Delivery Manager do?
The Delivery Manager ensures the successful delivery of projects by coordinating resources, managing client expectations, and overseeing project progress. This role is vital in maintaining client satisfaction and achieving timely, cost-effective project completion.
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What are the Key Responsibilities of Delivery Manager
- Lead project planning sessions and ensure resource availability and allocation.
- Define project scope, objectives, and deliverables.
- Act as the main point of contact for clients, managing communication and expectations.
- Track project performance, specifically to analyze the successful completion of short and long-term goals.
- Implement and manage change when necessary to meet project outputs.
- Conduct post-project evaluation and identify successful and unsuccessful project elements.
- Develop best practices and tools for project execution and management.
- Monitor progress and adjust as needed to ensure delivery success.
What are the Skills and Requirements for a Delivery Manager?
- Project management skills and knowledge about different methodologies, such as Agile and Waterfall.
- Excellent stakeholder management experience.
- Strong analytical skills.
- Excellent communication skills, both written and verbal.
- Ability to lead and motivate project teams.
What are the KPIs to track for Delivery Manager?
The Delivery Manager's performance is assessed through on-time project delivery, adherence to budget, client satisfaction rates, and effectiveness in managing project risks.
Project Timeline
Ensure projects meet their deadlines consistently.
Budget Management
Projects are kept within the predefined budget limits.
Client Satisfaction
Obtain high client satisfaction scores post project delivery.
Reports to
Head of Operations
Collaborates with
Project Managers, Technical Leads, Clients
Leads
Project Coordinators, Junior Project Managers
Are any specific tools or software required for the Delivery Manager role?
- Jira
- Asana
- Microsoft Project
- Trello
What is the qualification of Delivery Manager?
Bachelor's degree in Business, Engineering or a related field; 5+ years of experience in project or delivery management.
