Duty Manager job description
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What does a Duty Manager do?
The Duty Manager is responsible for overseeing the daily operations of a business, ensuring that all departments function smoothly and efficiently. This role is crucial in maintaining high standards of service and operational excellence, contributing to overall customer satisfaction and business success.
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What are the Key Responsibilities of Duty Manager
- Supervise daily operations across various departments.
- Ensure compliance with company policies and procedures.
- Address customer inquiries and resolve issues promptly.
- Coordinate with department heads to optimize workflow.
- Monitor staff performance and provide feedback or training as needed.
- Manage emergency situations effectively, ensuring safety protocols are followed.
- Prepare reports on operational activities for senior management.
What are the Skills and Requirements for a Duty Manager?
- Strong leadership and decision-making skills.
- Excellent communication and interpersonal abilities.
- Ability to multitask in a fast-paced environment.
- Problem-solving skills with attention to detail.
What are the KPIs to track for Duty Manager?
The Duty Manager's performance is evaluated based on operational efficiency, customer satisfaction levels, adherence to safety protocols, and effective resolution of issues during their shift coverage period.
Operational Efficiency
Maintain smooth operation flow without disruptions.
Customer Satisfaction
High ratings in customer feedback surveys.
Safety Compliance
Adherence to all safety regulations during shifts.
Reports to
Operations Manager
Collaborates with
Department Heads, Customer Service Team
Leads
Frontline Staff
Are any specific tools or software required for the Duty Manager role?
- Microsoft Office Suite
- POS Systems
What is the qualification of Duty Manager?
Bachelor's degree in Business Administration or related field; 3-5 years experience in a supervisory role within the industry.
