Delivery Boy job description
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What does a Delivery Boy do?
The Delivery Boy plays a crucial role in ensuring timely and efficient delivery of goods to customers. This position supports the company's operations by maintaining customer satisfaction through accurate and safe transportation of products to designated locations.
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What are the Key Responsibilities of Delivery Boy
- Pick up and deliver packages to designated locations.
- Plan and follow the most efficient routes for deliveries.
- Ensure the safe handling and delivery of goods.
- Collect payments and provide receipts when required.
- Update delivery records and report any issues encountered.
- Perform routine vehicle maintenance checks.
- Communicate with dispatchers and customers effectively.
What are the Skills and Requirements for a Delivery Boy?
- Good knowledge of city routes and traffic patterns.
- Time management and punctuality.
- Strong customer service orientation.
- Ability to work independently and solve problems quickly.
- Basic numerical and literacy skills for handling payments.
What are the KPIs to track for Delivery Boy?
The performance of a Delivery Boy is evaluated based on on-time delivery rates, customer satisfaction scores, adherence to safety protocols, and communication effectiveness with dispatchers and clients.
On-time Delivery
Increase in the percentage of deliveries completed within the scheduled time.
Customer Satisfaction
Improvement in customer feedback ratings.
Safety Compliance
Adherence to safety policies and practices during delivery activities.
Reports to
Delivery Supervisor
Collaborates with
Dispatch Team, Customer Service
Leads
N/A
Are any specific tools or software required for the Delivery Boy role?
- Delivery App
- GPS Device
- Smartphone
What is the qualification of Delivery Boy?
High school diploma or equivalent; Valid driver's license and clean driving record.
