Mobile Technician job description
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What does a Mobile Technician do?
The Mobile Technician is responsible for diagnosing and repairing mobile devices, ensuring they function optimally and meet user needs. This role is pivotal in maintaining high customer satisfaction by delivering efficient and reliable mobile device solutions.
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What are the Key Responsibilities of Mobile Technician
- Diagnose and repair mobile devices including smartphones and tablets.
- Replace damaged parts such as screens, batteries, and internal components.
- Provide technical support and troubleshooting to customers.
- Maintain an inventory of parts and manage supplies effectively.
- Keep up to date with latest mobile technology advancements.
- Document all repairs and services for future reference.
- Educate customers on proper device maintenance and care.
What are the Skills and Requirements for a Mobile Technician?
- Proficiency in using repair tools like soldering irons and multimeters.
- Strong analytical and problem-solving abilities.
- Excellent hand-eye coordination and attention to detail.
- Ability to work independently and manage time efficiently.
- Good customer service and communication skills.
What are the KPIs to track for Mobile Technician?
Mobile Technician performance is assessed by repair turnaround time, customer satisfaction scores, successful diagnoses and resolution rates, and adherence to standard operating procedures.
Repair Turnaround
Achieve quick and efficient repair times.
Customer Satisfaction
Maintain high levels of customer satisfaction post-repair.
Resolution Rates
Ensure high success rates in diagnosing and resolving issues.
Reports to
Service Manager
Collaborates with
Customer Service Representatives, Inventory Managers
Leads
Junior Technicians
Are any specific tools or software required for the Mobile Technician role?
- Multimeter
- Soldering Iron
- Heat Gun
- Screwdriver Set
- Diagnostic Software
What is the qualification of Mobile Technician?
High school diploma or equivalent; Technical certification in electronics repair preferred with 2-3 years of experience in mobile device repair.
