Dispatch Manager job description
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What does a Dispatch Manager do?
The Dispatch Manager ensures the efficient coordination and management of logistical operations. This role is vital in organizing delivery schedules, optimizing routes, and managing dispatch personnel to enhance operational productivity and meet customer service standards.
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What are the Key Responsibilities of Dispatch Manager
- Develop and oversee the dispatching operations, ensuring efficient scheduling and on-time delivery.
- Coordinate with drivers, suppliers, and customers to ensure timely transportation.Monitor fleet activities using tracking software to optimize routing.
- Maintain communication with drivers to update schedules as needed.
- Ensure compliance with all transportation regulations and safety standards.
- Analyze and report on performance metrics for continuous improvement.
- Resolve any operational problems that may arise promptly.
- Guide and supervise dispatch staff, providing training where necessary.
- Collaborate with the management team to align dispatch activities with company goals.
What are the Skills and Requirements for a Dispatch Manager?
- Proficient in logistics and fleet management software.
- Excellent organizational and multitasking abilities.
- Strong communication and leadership skills.
- Problem-solving and decision-making capabilities under pressure.
- Knowledge of transportation regulations and safety.
What are the KPIs to track for Dispatch Manager?
The Dispatch Manager's effectiveness is evaluated on timely deliveries, fleet utilization, cost efficiency, and customer satisfaction through streamlined dispatch operations.
On-time Delivery
Achieve a high percentage of on-time deliveries.
Fleet Utilization
Maintain optimal fleet usage promoting cost efficiency.
Customer Service
Enhance customer satisfaction through reliable service.
Reports to
Logistics Director
Collaborates with
Supply Chain Team, Customer Service Team
Leads
Dispatch Coordinators, Drivers
Are any specific tools or software required for the Dispatch Manager role?
- Route Planning Software
- Fleet Tracking Systems
- Microsoft Excel
- Communication Tools
What is the qualification of Dispatch Manager?
Bachelor’s degree in Logistics, Supply Chain Management, or related field. 3-5 years of experience in logistics or dispatch management.
