Computer Repair Technician job description
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What does a Computer Repair Technician do?
A Computer Repair Technician is essential for maintaining the productivity of an organization by providing timely and effective troubleshooting and repair services for computer systems. This role contributes to operational efficiency by ensuring minimal downtime and maintaining system reliability.
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What are the Key Responsibilities of Computer Repair Technician
- Diagnose and repair hardware and software issues in PCs and laptops.
- Perform routine maintenance and upgrades on computer systems.
- Install and configure software and operating systems.
- Provide technical support and resolve user issues promptly.
- Maintain accurate records of repairs and maintenance schedules.
- Test and implement new software and hardware solutions.
- Ensure data security and backup protocols are followed.
What are the Skills and Requirements for a Computer Repair Technician?
- Strong diagnostic and troubleshooting skills for hardware and software.
- Proficiency with computer repair tools and software.
- Good understanding of networking basics.
- Excellent customer service and communication skills.
- Ability to work independently and manage time effectively.
What are the KPIs to track for Computer Repair Technician?
Performance for a Computer Repair Technician is evaluated through quick resolution times for technical issues, customer satisfaction rates, successful implementation of hardware and software updates, and adherence to safety and security protocols.
Resolution Time
Minimize time taken to resolve technical issues.
Customer Satisfaction
High satisfaction rate based on user feedback.
System Upgrades
Successful implementation of timely system upgrades.
Reports to
IT Manager
Collaborates with
IT Support Team, End Users
Leads
Technical Interns
Are any specific tools or software required for the Computer Repair Technician role?
- Multimeter
- Screwdriver set
- Operating system installation discs
- Diagnostic software
What is the qualification of Computer Repair Technician?
An associate's degree in Computer Science or a related field, or equivalent experience. Certifications such as CompTIA A+ are preferred.
