Cisco Voice Engineer job description
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What does a Cisco Voice Engineer do?
The Cisco Voice Engineer is essential in designing, implementing, and managing voice communication solutions within the organization. This role ensures seamless communication capabilities by integrating Cisco telecom technologies and maintaining high-quality voice network operations.
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What are the Key Responsibilities of Cisco Voice Engineer
- Design and implement Cisco voice infrastructure.
- Configure and manage voice gateways, Cisco Call Manager, and Unity Connection.
- Monitor and optimize voice network performance.
- Troubleshoot and resolve voice communication issues.
- Ensure compliance with company voice communication policies.
- Collaborate with IT teams on network integration projects.
- Develop and execute voice network security strategies.
- Document voice network infrastructure and configurations.
- Provide technical support for voice communication systems.
What are the Skills and Requirements for a Cisco Voice Engineer?
- In-depth knowledge of Cisco Call Manager, Unity Connection, and IP Telephony.
- Experience with voice network protocols and technologies.
- Strong problem-solving and analytical skills.
- Proficient in troubleshooting network and voice issues.
- Excellent communication and collaboration skills.
- Experience with network security practices.
What are the KPIs to track for Cisco Voice Engineer?
The Cisco Voice Engineer's performance is evaluated based on the reliability and performance of voice networks, rapid resolution of communication issues, and successful implementation of voice infrastructure projects that meet organizational needs.
Network Uptime
Maintain high uptime for Cisco voice systems.
Issue Resolution
Rapid resolution of voice network issues.
Infrastructure Implementation
Successful deployment of Cisco voice solutions.
Reports to
IT Infrastructure Manager
Collaborates with
Network Engineers, IT Support Teams
Leads
Voice Support Technicians
Are any specific tools or software required for the Cisco Voice Engineer role?
- Cisco Call Manager
- Cisco Unity Connection
- Wireshark
- Cisco Prime Collaboration
What is the qualification of Cisco Voice Engineer?
Bachelor's degree in Computer Science, Information Technology, or a related field; 3-5 years of experience in Cisco voice solutions.
