Call Center Operator job description
Get a professionally crafted Call Center Operator Job Description Template to save time and attract the right candidates. Our template is tailored for clarity, consistency, and ease of customization, helping you create job descriptions that stand out to top talent.
Need a template?
Download Template
Hiring for this role?
Source Candidate Faster
What does a Call Center Operator do?
The Call Center Operator serves as the primary point of contact for customers, handling inquiries and providing solutions to ensure customer satisfaction. This role is essential in maintaining positive customer relations and supporting the company's service excellence objectives.
Write effective job descriptions in minutes with our free templates, designed to attract top talent.
Professionally crafted templates
Editable and easy to customize
Proven to save time
What are the Key Responsibilities of Call Center Operator
- Answer customer inquiries via phone, email, or chat promptly.
- Provide accurate information about products and services.
- Resolve customer complaints and troubleshoot issues.
- Document customer interactions in the CRM system.
- Upsell products and services where appropriate.
- Follow up with customers to ensure issues are resolved.
- Maintain knowledge of company policies and procedures.
- Participate in ongoing training sessions.
What are the Skills and Requirements for a Call Center Operator?
- Strong communication and interpersonal skills.
- Proficiency in customer service software and CRM tools.
- Ability to handle high call volumes effectively.
- Problem-solving and conflict resolution skills.
- Detail-oriented with good organizational skills.
What are the KPIs to track for Call Center Operator?
The Call Center Operator's performance is assessed by their ability to resolve customer complaints efficiently, maintain high customer satisfaction scores, and achieve targets for call handling time and first contact resolution rates.
Customer Satisfaction
Achieving high customer satisfaction scores from service interactions.
Call Handling Time
Minimizing average call handling time while maintaining service quality.
First Contact Resolution
Maximizing the resolution of customer issues on the first contact.
Reports to
Call Center Supervisor
Collaborates with
Customer Service Team
Leads
N/A
Are any specific tools or software required for the Call Center Operator role?
- CRM Software
- Telephony systems
- Email Management Systems
What is the qualification of Call Center Operator?
High school diploma or equivalent, with prior experience in a call center or customer service environment preferred.
