Barista job description
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What does a Barista do?
A Barista is responsible for brewing and serving a variety of coffee and tea beverages in a friendly and efficient manner at Starbucks. This role is crucial in delivering excellent customer service and creating a welcoming atmosphere for patrons.
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What are the Key Responsibilities of Barista
- Prepare and serve hot and cold beverages, including coffee and tea, as per Starbucks standards.
- Ensure customer orders are accurately taken and fulfilled promptly.
- Maintain a clean and organized work environment, following food safety standards.
- Operate coffee-making equipment efficiently and safely.
- Provide quality customer service and handle customer inquiries or complaints.
- Contribute to team effort by accomplishing tasks as needed.
What are the Skills and Requirements for a Barista?
- Excellent customer service skills.
- Ability to work efficiently in a high-paced environment.
- Strong communication and interpersonal skills.
- Attention to detail.
- Basic math skills for cash handling.
What are the KPIs to track for Barista?
The Barista's performance is evaluated based on customer satisfaction scores, adherence to service and product quality standards, speed of service, and teamwork contribution.
Customer Satisfaction
High ratings and positive feedback from customers.
Service Efficiency
Reduce time taken to prepare orders.
Product Quality
Consistent adherence to product presentation and taste standards.
Reports to
Store Manager
Collaborates with
Other Baristas, Supervisors
Leads
Not applicable, primarily a collaborative team role
Are any specific tools or software required for the Barista role?
- Espresso Machine
- Grinder
- Point of Sale System
What is the qualification of Barista?
High school diploma or equivalent; experience in a fast food or customer-oriented position preferred.
