Banquet Captain job description
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What does a Banquet Captain do?
The Banquet Captain coordinates and oversees banquet events, ensuring exceptional service and guest satisfaction. This role is crucial for successful event execution, working closely with staff and clients to deliver seamless functions and enhance the venue's reputation.
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What are the Key Responsibilities of Banquet Captain
- Lead and direct banquet staff to ensure smooth operations during events.
- Coordinate with kitchen and service teams for timely food delivery.
- Oversee setup and breakdown of banquet areas according to specifications.
- Monitor guest needs and respond promptly to ensure satisfaction.
- Handle any event-related issues swiftly to maintain high standards.
- Maintain inventory and ensure supplies are stocked.
- Train and mentor new team members for efficient service.
- Communicate effectively with clients to understand and deliver on event requirements.
What are the Skills and Requirements for a Banquet Captain?
- Excellent leadership and team management skills.
- Strong organizational and multitasking abilities.
- Effective communication and customer service skills.
- Proficiency in event management software is a plus.
- Knowledge of food safety and sanitation regulations.
What are the KPIs to track for Banquet Captain?
The Banquet Captain's success is measured by the efficient execution of events, guest satisfaction ratings, adherence to event schedules, and successful coordination between service and kitchen teams.
Event Execution
Successful and timely setup and coordination of events.
Guest Satisfaction
Maintain high guest satisfaction scores post-event.
Team Coordination
Effective collaboration with kitchen and service staff.
Reports to
Banquet Manager
Collaborates with
Kitchen Staff, Event Planners
Leads
Banquet Servers
Are any specific tools or software required for the Banquet Captain role?
- Event management software
- Inventory management tools
What is the qualification of Banquet Captain?
High school diploma or equivalent; 2-4 years of experience in banquet or event management leadership roles.
