Automotive Service Technician job description
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What does a Automotive Service Technician do?
The Automotive Service Technician is essential in maintaining the performance and safety of vehicles by conducting inspections, maintenance, and repairs. This role contributes to customer satisfaction and business success through quality workmanship and technical expertise.
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What are the Key Responsibilities of Automotive Service Technician
- Perform vehicle inspections, maintenance, and repairs.
- Diagnose issues using computer-based diagnostic equipment.
- Replace or repair faulty parts and components.
- Conduct road tests to ensure repair success.
- Maintain a clean and organized workspace.
- Document all repairs and services performed.
- Communicate with service advisors and customers on repair status.
- Stay updated with new automotive technologies and repair techniques.
What are the Skills and Requirements for a Automotive Service Technician?
- Strong mechanical and technical expertise.
- Ability to use diagnostic tools and equipment.
- Detail-oriented with problem-solving skills.
- Excellent communication skills for customer interaction.
- Ability to work independently and in a team.
What are the KPIs to track for Automotive Service Technician?
The Automotive Service Technician's performance is evaluated based on timely completion of repairs, accuracy of diagnostics, customer satisfaction scores, and adherence to safety and quality standards.
Repair Turnaround Time
Complete repairs within allocated timeframes.
Diagnostic Accuracy
Minimize the rate of misdiagnosis or return repairs.
Customer Satisfaction
Achieve high satisfaction scores on customer feedback.
Reports to
Service Manager
Collaborates with
Service Advisors, Parts Department
Leads
N/A
Are any specific tools or software required for the Automotive Service Technician role?
- OBD-II Scanners
- Multimeters
- Torque Wrenches
- Lifts
- Air Compressors
What is the qualification of Automotive Service Technician?
Certification from an automotive technical school or equivalent experience; ASE certifications preferred; minimum 2 years of hands-on experience in automotive repairs.
