How to Present Your Contact Information
- Full name.
- Professional email address (avoid unprofessional ones).
- Link to your portfolio, LinkedIn, or relevant online profiles (if applicable).
- Phone number with a professional voicemail.
Dynamic Technical Support Engineer with over 5 years of experience in providing high-quality technical assistance to clients. Proven track record of resolving complex hardware and software issues, resulting in a 20% increase in customer satisfaction. Adept at translating technical concepts to non-technical audiences, driving continuous process improvements and achieving a 15% reduction in support ticket resolution time.
Technical Skills:
- Knowledge of various operating systems (Windows, Linux)
- Proficiency in troubleshooting network issues
- Experience with CRM software (e.g., Salesforce, Zendesk)
- Familiarity with virtualization and cloud technologies (e.g., VMware, AWS)
Soft Skills:
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Effective time management
- Customer-focused orientation
KPIs (Key Performance Indicators):
- Average resolution time for technical issues
- Customer satisfaction rate
- Number of support tickets resolved per week
OKRs (Objectives and Key Results):
- Improve average resolution time by 10% within the next quarter
- Achieve a customer satisfaction rate of 90% by year-end
- Increase the number of support tickets resolved by 20% over the next six months
List your experience in reverse chronological order. Focus on achievements, responsibilities, and quantifiable outcomes.
Right Example:
- Resolved over 500 technical support tickets monthly, achieving a 95% customer satisfaction rate.
- Implemented a new ticketing system that reduced average response time by 30%.
- Provided training to junior engineers, improving team efficiency by 15%.
Wrong Example:
- Handled technical support issues.
- Improved customer satisfaction.
- Worked with a team to solve problems.
