How to Present Your Contact Information
- Full name.
- Professional email address (avoid unprofessional ones).
- Link to your portfolio, LinkedIn, or relevant online profiles (if applicable).
- Phone number with a professional voicemail.
Efficient and dedicated Medical Office Receptionist with over 4 years of experience in managing front-office operations efficiently at busy medical practices. Proven ability to handle high volumes of patient inquiries with exceptional customer service and organizational skills. Committed to improving patient satisfaction and office efficiency through innovative solutions and exceptional interpersonal communication abilities.
Technical Skills:
- Electronic Health Records (EHR) software
- Medical Coding Basics
- Appointment Scheduling Systems
Soft Skills:
- Communication
- Time Management
- Customer Service
- Problem-solving
KPIs (Key Performance Indicators):
- Patient Appointment Accuracy Rate
- Patient Wait Time
- Call Answer Rate
OKRs (Objectives and Key Results):
- Increase patient appointment accuracy by 10% within the next quarter
- Reduce average patient wait time by 15 minutes by implementing a new scheduling system
- Achieve a 95% call answer rate to improve patient communication efficiency
List your experience in reverse chronological order. Focus on achievements, responsibilities, and quantifiable outcomes.
Right Example:
- Managed a daily average of 150 patient appointments, ensuring a 95% accuracy rate in scheduling.
- Implemented a new digital filing system that reduced document retrieval times by 30%.
- Greeted and assisted an average of 120 patients daily, enhancing patient satisfaction scores by 15% through effective communication and empathy.
Wrong Example:
- Scheduled patient appointments occasionally in my role.
- Used filing systems.
- Greeted patients when they arrived.
