Collection Manager Resume Template (2025)

Collection Manager Resume Sample (2025)

Collection Managers play a critical role in financial institutions and businesses by overseeing the debt collection process and ensuring that delinquent accounts are handled efficiently. The demand for Collection Manager roles is projected to grow by 5% in the Middle East region by 2025, and the average salary ranges from $50,000 to $70,000 annually. A well-crafted resume is the first step toward showcasing your skills, achievements, and experience to potential employers. Now, we will guide you on how to write a great resume for a Collection Manager.

How to Present Your Contact Information

Full name.
Professional email address (avoid unprofessional ones).
Link to your portfolio, LinkedIn, or relevant online profiles (if applicable).
Phone number with a professional voicemail.

How to Write a Great Collection Manager Resume Summary

Accomplished Collection Manager with over 8 years of experience in reducing delinquency rates and managing large teams within the banking sector. Expert in developing strategic approaches to streamline debt collection procedures, enhancing team productivity, and fostering client relationships. Seeking to leverage problem-solving skills and industry knowledge at ABC Financial to improve collection efficiencies and reduce bad debt.

What Skills to Add to Your Collection Manager Resume

Technical Skills:

Debt collection software (e.g., TLO, Experian)
Advanced Excel for data analysis
Legal compliance knowledge in debt collection

Soft Skills:

Communication and negotiation
Analytical thinking
Leadership and team management

What are Collection Manager KPIs and OKRs, and How Do They Fit Your Resume?

KPIs (Key Performance Indicators):

Reduction in delinquency rates
Increase in recovery rates
Team productivity metrics

OKRs (Objectives and Key Results):

Achieve a 10% reduction in past-due accounts within the first year
Implement a new collection strategy to enhance efficiency by 15%
Increase team engagement scores by 20% over six months

How to Describe Your Collection Manager Experience

List your experience in reverse chronological order. Focus on achievements, responsibilities, and quantifiable outcomes.

Right Example:

Managed a team of 15 collection agents, improving recovery rates by 20% within one year.
Implemented new communication protocols that reduced customer complaints by 30%.
Optimized the credit risk assessment process, decreasing past-due accounts by 15%.

Wrong Example:

Led a team.
Worked to improve collection rates.
Helped reduce past-due accounts a bit.