How to Present Your Contact Information
- Full name.
- Professional email address (avoid unprofessional ones).
- Link to your portfolio, LinkedIn, or relevant online profiles (if applicable).
- Phone number with a professional voicemail.
Accomplished Collection Manager with over 8 years of experience in reducing delinquency rates and managing large teams within the banking sector. Expert in developing strategic approaches to streamline debt collection procedures, enhancing team productivity, and fostering client relationships. Seeking to leverage problem-solving skills and industry knowledge at ABC Financial to improve collection efficiencies and reduce bad debt.
Technical Skills:
- Debt collection software (e.g., TLO, Experian)
- Advanced Excel for data analysis
- Legal compliance knowledge in debt collection
Soft Skills:
- Communication and negotiation
- Analytical thinking
- Leadership and team management
KPIs (Key Performance Indicators):
- Reduction in delinquency rates
- Increase in recovery rates
- Team productivity metrics
OKRs (Objectives and Key Results):
- Achieve a 10% reduction in past-due accounts within the first year
- Implement a new collection strategy to enhance efficiency by 15%
- Increase team engagement scores by 20% over six months
List your experience in reverse chronological order. Focus on achievements, responsibilities, and quantifiable outcomes.
Right Example:
- Managed a team of 15 collection agents, improving recovery rates by 20% within one year.
- Implemented new communication protocols that reduced customer complaints by 30%.
- Optimized the credit risk assessment process, decreasing past-due accounts by 15%.
Wrong Example:
- Led a team.
- Worked to improve collection rates.
- Helped reduce past-due accounts a bit.
